We provide a structured UX audit built for apps shipped with AI coding tools. We run 40 checks across 10 heuristics, then return a prioritized scorecard with written fix directions for every flag. Delivered as a single document within 5 business days.
The problem
AI coding tools are remarkable at building a product that looks and feels complete. The problem is that "looks complete" and "is complete" are two very different things. AI ships the basics, not the loading state, the empty state, the error recovery, the confirmation dialog, or the accessible markup. These are the gaps that cause real users to bounce, lose trust, and never come back.
AI agents actively suppress error messages to keep code running. What looks like "working" is often broken in ways that only surface on real edge cases, with no message to tell users what went wrong.
UI components are generated independently of backend logic. A button can exist as HTML without being wired to anything. Flows that look complete in a demo are often non-functional with real users.
AI converges on a recognizable aesthetic: purple gradients, Inter font, rounded cards, generic feature grids. Users increasingly read this as low-effort, undermining trust regardless of the product.
AI builds the UI of security features: login screens, privacy links, permission flows, without always implementing the logic behind them. The gap between secure-looking and secure can be significant.
The framework
We utilize a modern adaptation of Nielsen's 10 Usability Heuristics, rewritten for the specific failure patterns of AI-built products. Each heuristic targets something AI typically gets wrong.
40 checks total. Every check is rated critical, high, or medium severity. You receive the full annotated scorecard as your deliverable.
Every loading, empty, success, and error state, including zero states on first login, which AI almost never generates.
Copy audit: headlines, feature names, testimonials, footer boilerplate, and error messages, checked against AI-default language patterns.
Destructive actions, multi-step flows, modal dismissal, undo availability, reversal paths AI creates but rarely builds back.
Visual and behavioral consistency plus a full auth flow test: sign up, log in, log out, password reset, a common critical failure.
We click every interactive element, check every link, and attempt every form submission, surfacing placeholder functionality before your users do.
First-run experience, navigation hierarchy, and orientation cues, identifying products where a new user has no clear starting point.
Primary actions are visually primary, advanced settings are appropriately hidden, forms don't front-load everything at once.
Visual design review: type scale, spacing system, color palette, identity distinctiveness. Where your product looks like a starter template.
We deliberately trigger failure states, network errors, invalid inputs, edge-case data, to find silent crashes and unhelpful messages.
Legal links, onboarding quality, credibility signals, and whether data protection is actually server-enforced or only cosmetic.
How it works
We work against your live product, not a staging environment or a Figma file. Real flows, real data states, real user conditions.
You share the live product URL, a test account, and a brief on your primary user goals. No deck or briefing call required, the product tells us what we need to know.
A structured expert review across all 10 heuristics and 40 checks, deliberately testing unhappy paths, edge cases, and failure states.
Every finding rated critical, high, or medium. Critical items, silent failures and security surface issues, are flagged immediately.
A full scorecard: all 40 checks marked pass, flag, or N/A, with written annotations for every flagged item including what, why, and a direction for the fix.
A focused 45-minute call to walk through findings, answer questions, and help your team prioritize what to fix before launch.
The deliverable
We provide a structured document your team can open the morning after delivery and start working through. Every flagged item has a severity rating, an explanation, and direction for the fix.
Pricing
Audits are scoped to a single product: one web app, one mobile app, or one marketing site + app combination.
The full 40-check heuristic review. Right for founders and small teams preparing to launch or recently launched and seeing unexpected drop-off.
The full audit plus a second pass 30 days later after your team has addressed critical and high findings, so you can see what moved and what didn't.
Ongoing UX review as your product evolves. One full audit per month plus async access. Right for teams iterating quickly on an AI-assisted codebase.
Most audits start within a week of request. Delivery within 5 business days from access.